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CARE SERVICES
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In the unlikely event that you encounter a problem with your Combotronic products, please contact our Care Services at cs@combotronic.com. Please write clearly your questions or comments together with your full name, email address, phone number and fax number (if any). |
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Before you send us your message, you may find the following “FAQ” helpful.
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Frequently Asked Questions (FAQ) |
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The Power Adapter has no response. |
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Make sure the input power source is working properly and all the connections are well connected. |
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The LED light behind the Voltage Indication Dial blinks during use. |
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Disconnect all the devices connected and determine if the LED remains on. If the problem persists, please contact our Care Services at cs@combotronic.com. |
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No output power is detected. |
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Make sure the input power is working properly and the total power consumption of the devices to be powered/charged does not exceed the rated Wattage of the power adapter. |
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The LED light behind the Voltage Indication Dial does not turn on while the LED on the DC Booster remains on. |
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Make sure the connection between the power adapter and the DC Booster is well connected. |
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Both of the auxiliary outputs failed to power/charge the connected devices simultaneously. |
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Make sure the power consumption of the devices to be powered/charged does not exceed the power rating of each auxiliary output. Try to power/charge one device at a time. If the problem persists, please contact our Care Services at cs@combotronic.com. |
| RMA Request |
| Contact Person : |
| Tel. No. : | Fax No. : | Email : |
| Qty. | Item Name | Model No. | Serial No. |
| Invoice No. | Purchase Date | Reason of Return |
| Notes on returning goods: |
| 1. | Combotronic will not accept any returned goods without our RMA (Return Merchandise Authorization) subject to relevant terms and conditions. Please refer to our Return Policy for details. | |
| 2. | The failed product must be within valid warranty period subject to the product type. Please refer to the remark note on the invoice for the specific time. | |
| 3. | Warranty does not apply for: | |
| a. any improper usage; or | ||
| b. operation in unfavorable condition; or | ||
| c. storage in unfavorable ambient environment; or | ||
| d. failure caused by other part in the same operation system. | ||
| 4. | Combotronic reserves the right to refuse the RMA request as to any damage caused after shipping out from Combotronic. | |
| 5. | It is the customer's responsibility to submit the RMA request in a complete and clear manner. The content must include item name, quantity, model number, problem found, serial number and purchase date. | |
| 6. | If the information provided in the RMA request does not match with our record, the returned goods will not be accepted. | |
| 7. | The RMA request information should be enclosed when the customer returns the failed products. | |
| 8. | Attach a copy of the sales invoice if any. | |
| 9. | The customer is responsible for the freight charge on RMA return while Combotronic is responsible for the freight charge on RMA replacement. | |
| 10. | If the replacement goods is still a failure, the customer should apply RMA request again immediately within 7 days. |
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Contact us |
| For other information or enquiries, you can reach us by email or phone. |
| Headquarter | |
| Combotronic |
| Address | : | 10/F, Hop Lung Factory Building, 1 Mong Lung Street, Shaukeiwan, Hong Kong. | |
| Phone | : | (852) 2535 5338 / 2535 5777 | |
| Fax | : | (852) 2568 4238 |
General Enquiries |
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| Email : general@combotronic.com | |
Technical Supports |
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| Email : technical@combotronic.com | |
Sales Enquiries |
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| Email : sales@combotronic.com |
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