CARE SERVICES

   

 

In the unlikely event that you encounter a problem with your Combotronic products, please contact our Care Services at cs@combotronic.com.  Please write clearly your questions or comments together with your full name, email address, phone number and fax number (if any).

 

Before you send us your message, you may find the following “FAQ” helpful.

 

 
 

Frequently Asked Questions (FAQ)

 

Returning goods

 

Contact us

 

 

 

 

Frequently Asked Questions (FAQ)

 

The Power Adapter has no response.

 

 

Make sure the input power source is working properly and all the connections are well connected.

     

 

The LED light behind the Voltage Indication Dial blinks during use.

 

 

Disconnect all the devices connected and determine if the LED remains on.  If the problem persists, please contact our Care Services at cs@combotronic.com.

     

 

No output power is detected.

 

 

Make sure the input power is working properly and the total power consumption of the devices to be powered/charged does not exceed the rated Wattage of the power adapter.

     

 

The LED light behind the Voltage Indication Dial does not turn on while the LED on the DC Booster remains on.

 

 

Make sure the connection between the power adapter and the DC Booster is well connected.

     

 

Both of the auxiliary outputs failed to power/charge the connected devices simultaneously.

 

 

Make sure the power consumption of the devices to be powered/charged does not exceed the power rating of each auxiliary output. Try to power/charge one device at a time. If the problem persists, please contact our Care Services at cs@combotronic.com.

 

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RMA (Return Merchandise Authorization)

 

Before returning your goods for repair or refund, please read carefully the “Notes on returning goods” shown below and submit your RMA request for an RMA number.  No returned goods will be accepted without the authorization number from us.

 

Please write clearly the reasons for returning our products and provide us your full name, email address, phone number and fax number (if any).  You should provide us in the RMA request all the essential information necessary for us to take prompt actions on your request (as the following example).

 

 RMA Request  
 Contact Person :  
 Tel. No. :    Fax No. :    Email :  
 Qty.  Item Name  Model No.   Serial No.
       
 Invoice No.  Purchase Date  Reason of Return
     

 

  Notes on returning goods:
  1. Combotronic will not accept any returned goods without our RMA (Return Merchandise Authorization) subject to relevant terms and conditions.  Please refer to our Return Policy for details.
  2. The failed product must be within valid warranty period subject to the product type.  Please refer to the remark note on the invoice for the specific time.
  3. Warranty does not apply for:
    a.  any improper usage; or
    b.  operation in unfavorable condition; or
    c.  storage in unfavorable ambient environment; or
    d.  failure caused by other part in the same operation system.
  4. Combotronic reserves the right to refuse the RMA request as to any damage caused after shipping out from Combotronic.
  5. It is the customer's responsibility to submit the RMA request in a complete and clear manner.  The content must include item name, quantity, model number, problem found, serial number and purchase date.
  6. If the information provided in the RMA request does not match with our record, the returned goods will not be accepted.
  7. The RMA request information should be enclosed when the customer returns the failed products.
  8. Attach a copy of the sales invoice if any.
  9. The customer is responsible for the freight charge on RMA return while Combotronic is responsible for the freight charge on RMA replacement.
  10. If the replacement goods is still a failure, the customer should apply RMA request again immediately within 7 days.
 

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Contact us

  For other information or enquiries, you can reach us by email or phone.

 

  Headquarter
  Combotronic
  Address  :   10/F, Hop Lung Factory Building, 1 Mong Lung Street, Shaukeiwan, Hong Kong.
  Phone  :  (852) 2535 5338 / 2535 5777
  Fax  :  (852) 2568 4238
   
 
General Enquiries
  Email : general@combotronic.com
 
Technical Supports
  Email : technical@combotronic.com
 
Sales Enquiries
  Email : sales@combotronic.com

 

 

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