TERMS / PRIVACY 

 
   
     FORMATION OF CONTRACT    LIABILITY
     PAYMENT    PRICE & TAXES
     PRODUCT AVAILABILITY    RETURN POLICY
     SHIPPING    WARRANTY
     PRIVACY POLICY AND ONLINE SECURITY  

  

 

FORMATION OF CONTRACT

  1. No contract shall come into existence until the customer’s order has been accepted by COMBOTRONIC.
  2.

The products sold are subject to the Terms and Conditions to the exclusion of any other terms and conditions stipulated or referred to by customer. The customer acknowledges that it is aware of the contents of and agrees to be bound by the Terms and Conditions.


Back to top
 

 

 

LIABILITY

  1. COMBOTRONIC’s total liability in respect of each event or series of connected events shall not exceed the total price paid for the purchase of products.
  2. Customers shall indemnify COMBOTRONIC and keep COMBOTRONIC fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or willful misconduct of the customer, its employees, agents or sub-contractors or by any breach of its contractual obligation arising out of these Terms and Conditions.
  3. COMBOTRONIC and customer agree that COMBOTRONIC will not be liable for products not being available for use, or for data or software which is lost, corrupted, deleted or altered. COMBOTRONIC shall not be liable to the customer for any incidental, indirect, special or consequential damages arising out of or in connection with the purchase, use or performance of products, even if COMBOTRONIC has been advised of their possibility.
  4. Any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance of offer, invoice or other documents or information issued by COMBOTRONIC shall be subject to correction without any liability on the part of COMBOTRONIC.
   
  Force Majeure
  Neither party shall be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of the party so delaying, and such party shall be entitled to a reasonable extension of time for the performance of such obligations.
   
  Export Restriction
  The customer acknowledges that the products licensed or sold hereunder, which may include technology and software may also be subject to the export control laws and regulations of the country in which the products are received. The customer agrees to abide by all applicable export control laws and regulations. Under such laws and regulations, the products purchased may not be sold, leased or otherwise transferred to restricted end-users or to restricted countries. In addition, the products may not be sold, leased or otherwise transferred to, or utilized by, an end-user engaged in activities related to weapons of mass destruction, including but not limited to, activities related to the design, development, production or use of nuclear materials, nuclear facilities, or nuclear weapons, missiles or support of missile projects, or chemical or biological weapons. The customer understands that applicable requirements or restrictions may vary depending on the product delivered and may change over time and that, to determine the precise controls applicable to the product acquired, it may be necessary to refer to relevant laws and regulations.
   
  Governing Law
  These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong and shall be subject to the non-exclusion jurisdiction of the Courts of Hong Kong.
   
  Enforceability
  If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
 
Back to top
 

 

 

PAYMENT

  1. COMBOTRONIC accepts VISA card, Master card and Paypal. Currently we do not accept checks, money orders, wire transfers or purchase orders.
  2. We will take necessary security measures to protect the security of your credit card information. We use Secure Socket Layer (SSL) technology to encrypt the information you send us throughout the ordering process, so that it cannot be read in transit.
  3. Payment for the products shall be made in full before physical delivery of products. COMBOTRONIC will not charge your credit card until the products listed in your order are actually shipped.
  4. Please ensure that you have a sufficient credit limit at your issuing bank when purchasing products. You are requested to fill in your personal information, credit card or Paypal information. 
  5. All prices are in US Dollars.  The price will be charged based on the exchange rate of the credit card used for payment.
  6. Time for payment is of the essence. COMBOTRONIC reserves the right to charge interest on sums overdue at the rate of one (1) % per month.

Back to top
 

 

 

PRICES & TAXES

  Prices
  1. All prices are in US Dollars.
  2. The purchase price of the products shall be the price set out in the Order Acceptance.
  3.

COMBOTRONIC reserves the right to increase the price of the products to reflect any increase in the cost of manufacturing or any other factors that may affect the price of products including but not limited to any foreign exchange fluctuation, currency regulation and alteration of taxes & duties, etc.  Prior notice of any increase of the prices will be given to customers before delivery.

  4.

COMBOTRONIC will update prices regularly on the website, we reserve the right to make price adjustments at any time without notice.

   
  Taxes
  1. It is the responsibility of customers to pay all applicable county local, city, state and/or local sales, use, goods and services, value added, exercise, privilege and similar levies/taxes. 
  2. The total order price will include the product price plus shipping, handling charges excluding any applicable taxes. 
  3. Sales tax is charged for orders shipped to all areas where such taxes are applicable. 
  4. The amount of sales tax charged is based on current state and local tax rates. These rates are subject to change at any time. 

Back to top
 

 

 

PRODUCT AVAILABILITY

  1. Although every effort is made to keep our product information on our site up-to-date, we cannot guarantee product availability. 
  2. COMBOTRONIC reserves the right, without liability or prior notice, to cancel any order if the product so ordered is not available. 
   
  Number of Purchased Items
  1. COMBOTRONIC reserves its right, without liability or prior notice, to may restrict the number of items of products that you may purchase. 
  2. Any product limit restrictions will be posted on the web site.  This information is subject to change. 
   
  Discountinue Products
  1. COMBOTRONIC strives for continuous technological enhancement, COMBOTRONIC reserves the right, without liability or prior notice, to revise or discontinue any products at any time. 
  2. If there is any product revision or cessation, COMBOTRONIC will have sole discretion to ship products which have substantially similar functionality and specifications to the products ordered or cancel your order. 
   
  Product NOT in Stock
  1. COMBOTRONIC will accept orders for out of stock products.  Products you have ordered that are out of stock will be placed on backorder and shipped once the products become available.
  2. Customers may cancel a backorder at any time prior to shipping by contacting our customer service in writing.  You should inform our care service via email : cs@combotronic.com and provide your order information.

Back to top
 

 

 

RETURN POLICY

  Duration for requesting a Refund or Replacement
  Customers may arrange the returns within 14 days from the date of receipt of the product. Unless the customer notifies COMBOTRONIC to the contrary within such period and confirmed in writing, the products shall be deemed to have been accepted by the customer as being in good condition and in accordance with the contract. The customer shall not be entitled to withhold payment of all or any of the price of the products whilst any claim is being investigated by COMBOTRONIC. 
   
  Return Issues
  1. If for no reason, a customer return the product to COMBOTRONIC, for unopened product, you can request for refund or exchange for the other product.  For an open product, refund is not applicable and we accept customer to exchange for another product. 
  2. COMBOTRONIC will examine and test the defective item after receiving the returned product.  In case if the returned product is found defective that caused by COMBOTRONIC, we shall accept full refund or accept customer to exchange for another product.  COMBOTRONIC may also either repair free of charge or replace the defective product, at our own discretion. 
  3. All replacements must be an identical product and version, unless that product is unavailable.  If it is confirmed that the defect is caused by COMBOTRONIC and identical product is unavailable, we will accept either full refund for the cost of goods or exchange for another item. 
  4.  Damaged items may be exchanged for replaced product. 
  5.  If the condition is misrepresented by the customer, we may impose a handling fee. 
  6.  Prior to the return of product, you shall notify COMBOTRONIC by email : cs@combotronic.com and indicate your ordering number and the product condition. COMBOTRONIC will inform you by email the RMA (Return Merchandise Authorization) number and instructions for sending the return items. Please note that unauthorized returns may be refused or disregarded.
  7.  COMBOTRONIC must receive the returned item within 10 days after the RMA number has been issued in order for necessary refund or replacement be arranged. 
   
  Packaging of the Returned Products
  1. Products should be returned in the original packaging with all accompanying accessories and materials. [e.g. CD ROM (User Manual) & Quick Reference Guide] 
  2. Customers need to ensure that the returned products are packed and wrapped with sufficient protection for transportation. Customers will be responsible for any loss or damage to the returned item during shipping. COMBOTRONIC is not responsible for returned products that are damaged because of poor packaging or lost shipments. 
  3.  If the returned products have been used by the customer as intended, COMBOTRONIC shall be entitled to claim compensation for the loss of value incurred by such use. To avoid compensation, customers should handle goods with care and avoid traces of use. 
   
  Shipping Charges for the Returned Items
  The customer is responsible for shipping charges for the returned items, except when the goods are defective which is caused by COMBOTRONIC. 
   
  Returned and Replacement
  1. Refund will be made 14 days after the receipt of the returned products 
  2. Replaced products will be shipped within 10 business days of receipt of your returned products. 

Back to top
 

 

 

SHIPPING

  1. COMBOTRONIC ships products worldwide. COMBOTRONIC shall deliver the products to the place of delivery designated by customer and agreed by COMBOTRONIC.  Post office boxes are not accepted. 
  2. Risk in the products shall pass to the customer upon products are loaded on board the ship (or dispatched to the courier). Customers are reminded to take out their own insurance for the products. 
   
  Delivery Time
  1. Orders processing time can take 3-5 business days. 
  2. Under the normal course of business and subject to the availability of the items, the items should normally be delivered to you around 3-4 weeks days after the date upon which we confirm your order.  If it is expected that there will be an extended delay in shipping your order, we will notify you by email. 
  3.  Any product delivery dates quoted by COMBOTRONIC are estimates only and shall not form part of the contract. 
  4.  In no event shall COMBOTRONIC be liable for any costs or damages due to late delivery or non-delivery of products howsoever caused. 
   
  International deliveries
  1. International deliveries may be subject to import duties / customs and taxes. Customers are responsible for such charges at the time of delivery.  Customs are varied by countries, customer is responsible to contact the local customs for further information. 
  2. International shipments are subject to various unexpected factors such as customs delays and flight cancellation, etc. COMBOTRONIC will not be responsible for any losses arise from such delays.
  3. If customers refused to pay customs charges, duties, taxes, etc., COMBOTRONIC will not refund for the products and shipping charges.
  4. If any product which is banned from a local country, or is confiscated by the local customs authority, COMBOTRONIC will not be responsible for any reshipment or refund.
   
  Delivery Issues
  1. If customer fails to take delivery of products or fails to provide accurate instructions, consents or authorizations required to enable the products to be delivered, COMBOTRONIC shall be entitled, upon giving written notice to customer, to arrange for the storage of products or cancel your order. 
  2. Customer will be responsible for such expenses (including storage fees and insurance charges) arising from its failure.
  3.  In no event shall COMBOTRONIC be liable for any increased cost, loss of profits or goodwill or any other damages due to late delivery or non-delivery of products. 
  4.  Please note that customers are not able to adjust the shipping address once the products are shipped (or dispatched to the courier). 
  5.  COMBOTRONIC reserves the right to limit customers’ order quantities. 
  6.  COMBOTRONIC may, at its discretion, deliver the products by installments in any sequence. Where the products are so delivered by installments, each installment shall be deemed to be the subject of a separate contract and no default or failure by COMBOTRONIC in respect of any one or more installments shall vitiate the contract in respect of products previously delivered or undelivered products. 
  7.  Signature is required for delivery.  If you are not able to receive the products by yourself, you are advised to arrange the shipment to be sent to an address where somebody is appointed to collect the order for you.  Please note that COMBOTRONIC is not liable for any loss or damage once the product has passed to you on delivery. 
   
  Shipping Charges
  1. COMBOTRONIC will arrange to bill your credit card or Paypal account when we confirm your order.
  2. Separate charges for shipping, handling and taxes will be shown on the invoice.
  3.  Please note that shipping charges are non-refundable, except in the case of damaged and defective items.
  4.  Shipping and handling charges are subject to change without notice. Oversized items and some destinations may require additional charges.

Back to top
 

 

 

WARRANTY

  Thank you for purchasing our COMBOTRONIC product.  Unless specified otherwise, COMBOTRONIC will provide three years limited warranty for Power Adapters and two years limited warranty for DC Booster, SmartLink Converter, Power Bank and one year limited warranty for Tips and accessories from the date of delivery to the original purchaser of the product against defects in materials and workmanship. 
   
  Limited Warranty Conditions
  1. The warranty will not apply to any product: 
    being altered unless done by COMBOTRONIC ; 
    which has not been maintained in accordance with the User Manual; 
    improper usage results from the use of product in conjunction with any other accessories ; 
    which has been subjected to unusual physical impact, improper operation, misuse, abuse, power shortage, connection to improper voltage supply, fair wear and tear or acts of gods ; 
    with its factory applied serial number has been altered or removed. 
  2. Under the warranty period, COMBOTRONIC shall either repair or replace the defective product, at our discretion. 
  3. The limited warranty is non-transferrable.
  4. COMBOTRONIC reserves the right to adjust its warranties terms and conditions at any time, in its sole discretion.
  5. Customer is responsible to back up any data, information and program etc, before sending the product for repair service.  COMBOTRONIC is not responsible for any damage or data loss.
  6. Within the warranty, if the product is found defective which is caused by COMBOTRONIC, COMBOTRONIC at its option, will :
    repair the product at no charge;
    exchange the product with a new product or replace a product with its function at least equivalent to the original product.
  7. Goods may be subjected to color variations from the digital images which appear on our website.  Such variations shall not be deemed to be defects or a breach of warranty.
   
  Warranty Precedure
  1. To report a warranty defect, please contact our Care Services for further arrangement.
  2.  Products must be shipped back to us in the original or sufficient protective packaging.
  3.  The products must be fully insured against accidental damage or loss and customer is responsible for arranging this.  All return delivery and insurance costs shall be paid by you.
  4.  If we inspect that the product is defective in materials or workmanship, COMBOTRONIC shall either repair or replace the product, and then return it to you.
  5.  If the defective return is NOT caused by COMBOTRONIC, COMBOTRONIC will levy a handling charge.
   
  Shipping Charge for the Return Warranty
  If the product returned is defective and such defect is caused by COMBOTRONIC, COMBOTRONIC will not charge shipping fee for sending the repaired / replaced product.  In any other case, customers will be responsible for the shipping charges.

Back to top
 

 

 

PRIVACY POLICY AND ONLINE SECURITY

  COMBOTRONIC is committed to protect customers’ privacy.   We have implemented the following security measures to safeguard and protect against unauthorized access, use and disclosure of customers’ information at our website: 
   
  Security Measures
  1. All your input information is encrypted by Secure Socket Layer (SSL).  SSL is the current standard for secure internet transactions, it ensures that your personal data is protected and safe to transmit over the internet.  Any encrypted information cannot be read in transit, and once received it is stored in a protected area that can only be accessed by our authorized staff. 
  2. Only authorized staff can access to the customers’ input information. Such staff who have access to customers’ personal information and prospect information are required to keep the information confidential and not to use it for any purpose other than to carry out the services they are performing for COMBOTRONIC. 
  3. COMBOTRONIC will ensure you that we will not sell or rent our customers’ information to the third parties for their marketing purposes without customers’ consent. Customers’ information may be shared with agents or contractors of COMBOTRONIC for the purpose of performing services for COMBOTRONIC. 
 

 

 

Collection of Personal Information 

  1. The information that we collect is used to process orders, to administer and improve our website and create a better shopping experience for our customers. 
  2.  COMBOTRONIC will not disclose personal information to third parties unless it is necessary to comply with the law and to protect the rights, property or safety of COMBOTRONIC, its customers, or the public, or with companies that help protect fulfils its obligations with customers. This includes exchanging information with other organizations for fraud protection and credit risk reduction. 
  3.  COMBOTRONIC website uses cookies to store your shipping and billing information so you do not have to re-enter it each time you visit. Cookies are small files stored on your computer by a website to give you a unique ID and are set to expire. You can still use our site without cookies, but you may need to re-enter information that would normally be obtained from the cookies. 
  4.  We reserve the right to use your data to send you latest product announcements, special offers and advertising materials. If you prefer not to receive such information, please send an email to our Care Services
  5.  Please be aware that other web sites that may be accessed through COMBOTRONIC’s site may collect personally identifiable information about customers. The information practices of those third-party web sites linked to COMBOTRONIC’s site are not covered by this privacy policy. Customers are solely responsible for maintaining the secrecy of their passwords or any account information. While COMBOTRONIC strives to protect customers’ personal information, COMBOTRONIC cannot ensure or warrant the security of any information customers transmit to COMBOTRONIC, and customers do so at their own risk. 
  6.  Customers can request or update their personal information that COMBOTRONIC has collected, by contacting our Care Services.
    COMBOTRONIC may update its privacy policy from time to time. A notice will be posted on our website along with the updated privacy policy.

Back to top